Terms and Conditions of Prosportshirt Online Store
Welcome to the online store operated by Prosportshirt. The information provided here precedes the purchase process and complements the general terms and conditions governing the use of the website. Making any purchase through Prosportshirt necessarily entails the acceptance of the general terms and conditions for accessing and using the Prosportshirt website, as well as these specific terms and conditions, without any objection or reservation.
1. Order Processing
Orders must be processed by Prosportshirt, where the user will be informed before the completion of each purchase of the exact amount of each order, including associated shipping costs.
Only individuals at least 18 years of age may process orders through Prosportshirt. The user using Prosportshirt guarantees they are at least this age and that all registration data provided is truthful. In any case, the user will be solely responsible for false or inaccurate statements made and the damages caused to Prosportshirt or third parties due to the information provided.
2. Product Availability
Prosportshirt displays product reference information and available product stocks.
If it is not possible to supply any of the products in an order, Prosportshirt will contact the user as soon as possible to inform them of this circumstance and proceed to refund the amount paid for it. If the order contains more items, Prosportshirt will ask the customer if they want their order to be processed or prefer to opt for its cancellation.
If the unavailability of the product affects the entirety of the order, Prosportshirt will proceed with the full refund of the amount paid for the order, including any shipping costs charged.
3. Offered Guarantees
The marketed products come with the following guarantees:
In any case, unless proven otherwise, it will be understood that the products conform to the contract as long as they meet all the requirements expressed below, unless due to the circumstances of the case, some of them do not apply:
- They match the description made by the seller and possess the qualities of the product that the seller presented to the consumer and user in the form of a sample or model.
- They are suitable for the uses to which products of the same type are ordinarily destined.
- They are suitable for any special use required by the consumer and user when they have made it known to the seller at the time of the contract, provided that the seller has admitted that the product is suitable for such use.
- They present the usual quality and performance of a product of the same type that the consumer and user can fundamentally expect, given the nature of the product.
In cases of proven non-conformity of the product with the contract, Prosportshirt will proceed, as appropriate and accordingly, to repair, replacement, price reduction, or termination of the contract, actions that will be free of charge for the consumer and user.
The period to inform about a lack of conformity is the legal one, which at this time is two months from when it became known.
4. Delivery Time
All our orders are delivered by a courier service, within an approximate period of 10-25 business days from when the order is placed, if the order is destined for the Iberian Peninsula. If the order is delivered to any of the Canary Islands, the delivery time may increase by 5-8 additional days, always depending on the customs center of the islands. If we have the product in stock in our warehouse, you can expect to receive it within just 24 hours if you place the order before 2:00 PM. If the order is placed after 2:00 PM, it will be shipped from the warehouse the next day.
5. Product Returns – Right of Withdrawal
The user has the possibility to exercise their right of withdrawal on the purchase of products made in Prosportshirt within a period of fifteen calendar days, by writing an email to prosportshirt@outlook.com
In the case of an exchange, the period is reduced to 24 hours, and contact must be made with Prosportshirt to carry it out. Prosportshirt will accept changes in the Iberian Peninsula, Balearic Islands, Ceuta, Melilla, and the Canary Islands.
The products must be in perfect condition, not have been used, and must retain their original labels, as well as their packaging and, if applicable, original documentation and accessory elements, also in perfect condition.
If the return of the product occurs without the original packaging, Prosportshirt reserves the right not to return the full amount paid if it is considered that the product has suffered depreciation.
Returns of products personalized according to customer instructions or manufactured, adapted, or made from the customer’s specifications will not be accepted.
Shipping costs for returns will be borne by the buyer.
Prosportshirt reserves the right to deny the right to return products in cases of violation of the conditions set forth herein.
How to Exercise the Right of Withdrawal
To proceed with product returns, within fifteen days following the receipt of the order, an email must be sent to
the address: prosportshirt@outlook.com indicating the affected order number, as well as the product or products subject to return.
Then, Prosportshirt will contact to arrange the home collection of the products.
Once the request to exercise the right of withdrawal by the buyer is received and once in possession of the merchandise subject to return, Prosportshirt will proceed to examine the products received and then proceed with the return.
The return of the amount paid for the purchase of the returned product will be carried out as soon as possible as long as it is an online purchase, within a period of fifteen days from the delivery of the order. Purchases made in showrooms will not make refunds of the amount. Always subject to the conditions set forth herein.
The right to return is excluded from the following products:
- Products sold as part of a promotion (e.g., discounts, special offers).
- Personalized products.
The above-mentioned products can be returned in case they are defective or come with manufacturing faults. In those cases, Prosportshirt will be responsible for replacing the garment.
Prosportshirt reserves the right to reject a return in cases where it is evident that the order process has been abused (e.g., ordering different sizes of the same product to try them on).
6. Returns of Products – Factory Defects and/or Transport Damage
The buyer has the possibility to make returns of products received in poor condition, either due to a defect or factory defect, (provided that such defects were not due to handling or improper use by the user), or that have been damaged in transport.
The claim in the event of receiving a damaged product must be made as soon as possible, being necessary that it occurs within 24 hours following the receipt of the order so that it can be covered by transport insurance.
Prosportshirt reserves the right to deny the right to return products in cases of violation of the conditions set forth herein.
How to Make Returns
To proceed with returns of products with factory defects, an email must be sent to the address: prosportshirt@outlook.com stating such a declaration indicating the affected order number, as well as the product or products subject to return and a detailed list of the defects observed in them.
Then, the collection of the products subject to return will be specified. Except for the defect or flaw observed, each product to be returned must be unused and with all its labels, packaging, and, if applicable, documentation and original accessory elements that came with it.
If the return of the product occurs without the original packaging, Prosportshirt reserves the right not to return the full amount paid if it is considered that the product has suffered depreciation.
Once in possession of the merchandise subject to return, Prosportshirt will proceed to examine the products received.
Verified the existence of a factory defect and provided that the conditions indicated above are met, Prosportshirt will proceed to process with the manufacturer or corresponding distributor the replacement of the same for another of identical characteristics.
If it is not possible to replace it, Prosportshirt will inform the user of this circumstance and proceed to refund the user the amount corresponding to the purchase of the product.
In such a case, the return of amounts paid for the purchase of the returned product will be carried out as soon as possible and, always subject to the conditions set forth herein.
In the case of receipt of products in poor condition attributable to their transport, and whenever it is not possible to replace them, Prosportshirt will proceed to refund the user the corresponding amount as soon as possible.
7. User Conduct
The use of the Website is not permitted for:
- Purposes fraudulent, or related to crimes or illegal activities of any kind
- Send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or that constitutes a violation of intellectual or industrial property rights, including copyright and trademarks, confidentiality, privacy, or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising, chain letters, mass mailings, or any type of “spam”
- Generate any type of annoyance or unnecessary inconvenience
8. Access and Conditions of Use
Full access to the web pages of the Website requires that you register as a user beforehand, once you accept the General Conditions.
When you use the Website, you will be responsible for maintaining the confidentiality of your account data and password and for restricting access to your computer to prevent possible unauthorized uses of your account.
Prosportshirt reserves the right to deny any attempt to access the Website, cancel accounts, delete or modify content, or cancel orders if you fail to comply with applicable legislation, these General Conditions, or any Specific Conditions or other terms and conditions or policies.