Contact Us

For faster and more personalized professional attention, we recommend that you contact our EXPERTS through Web Chat. This way, we can answer and resolve all your questions as quickly as possible.

Contact Information

  • Email: info@prosportshirt.com
  • Address: Tarragona / Spain

Working Hours

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday and Sunday: 9:00 AM – 3:00 PM

Frequently Asked Questions

Contact our experts via Web Chat to help you modify your order.

  • If you haven’t made the payment for your order yet, contact our team of experts via WhatsApp with your order number, and they will help you cancel the order.
  • If you have already made the payment, you can modify the order. Keep in mind that our warehouse colleagues are extremely efficient, so they can prepare the order in a matter of minutes. If you have any questions or need assistance from us, please contact us via WhatsApp.
  • If the order has already been prepared or shipped, we cannot cancel it, but you can return it within 30 days after delivery.

prosportshirt always strives to meet delivery deadlines. However, sometimes there may be causes beyond our control that cause a delay in delivery. If you haven’t received your order after the delivery deadline has passed, follow the steps below.

Solution:

  1. Check that the delivery times for the product you have purchased have indeed been exceeded. Keep in mind that if your order includes personalized or basketball products, delivery will be delayed by 2-4 business days.
  2. Check the status of an order from your account with the tracking code sent. We always recommend tracking your order through https://parcelsapp.com/en.
  3. Contact our team for more information about your order.

To proceed with the return, an email should be sent to info@prosportshirt.com or via WhatsApp providing the order number in the subject line, from the email reflected on our platform. Otherwise, and for data protection reasons, the request cannot be managed by our Support Department.