FREQUENTLY ASKED QUESTIONS
We’ve compiled the most common questions from our customers. We hope you find them helpful.
Why are the shirts so cheap?
Our sports shirts are reasonably priced because they don’t incur the costs associated with original products, such as advertising expenses, physical stores, and distribution costs. We have factories in various parts of Asia (China, Thailand, Vietnam), and there are minimal intermediaries between the customer and the factory, among other reasons.
What is the shipping cost?
The shipping cost is $9.95 for international deliveries. All shipments include all-risk insurance.
Do I need to pay anything when I receive the package?
The package is sent with all expenses paid.
Do I need to register to buy from your website?
No. You only need to add items to the shopping cart and pay for them. You will create an account during the purchase, which can be used for future orders. Our web system will easily remember your billing and shipping information.
I have a problem with the item I bought from your website. How can I return it?
Contact us as soon as possible, and you can cancel your order for free, as long as it hasn’t been shipped yet. Please note that if your order contains customized team gear, personalized items, private sales products, or other items that need to be ordered from suppliers, they may not be eligible for cancellation.
I have a problem with an item in my order after receiving the package. What can I do?
Contact us within 7 days of receiving the package, and we will provide the best solution for your situation.
Is the payment process secure?
Orders are processed through a secure 128-bit SSL (Secure Socket Layer) gateway. All your payment information is confidential and will be sent through a fully secure connection.
How are my purchased items shipped?
We offer very fast and secure delivery for all packages. Shipping typically takes 10 to 15 business days. No matter where you are, we can ship worldwide.
How can I know my correct size?
You can find the size guide next to each garment on our website.
I placed an order and haven’t received a confirmation.
Once you’ve placed your order, we’ll send you a confirmation email. If you don’t receive it, please check your spam folder, as sometimes it may go directly there. If you’d like, you can contact us by email.
How do I know when my order ships?
Once your order leaves our facilities, we’ll send you an email to let you know that your order is on its way. If you have any questions, you can contact us by email.
How to care for the prints on the shirts
How to care for your garments to keep your prints looking like new:
- If possible, hand wash instead of using a washing machine.
- Wash in cold water, inside out.
- Do not use harsh detergents or bleach.
- Do not use a dryer.
- Do not iron directly. Iron inside out or place a cloth over the print (do not put the iron in direct contact with the print).